Privacy Policy

Last Updated: June 2026

1. Introduction

Assure Scratch & Dent (“Assure”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information. Assure complies with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable privacy laws.

2. What is Personal Information?

Personal Information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples of Personal Information we may collect include:

Full name
Residential or service address
Email address
Telephone number
Vehicle information
Payment and billing information
Membership information
Photographs and videos of vehicle damage
Social media account information
Website usage information
Marketing preferences
Account login information
IP addresses
Device information
Timestamps relating to enquiries, memberships, bookings and transactions

3. How We Collect Personal Information

We may collect Personal Information directly from you when you:

Join a membership
Request a quote
Request a callback
Submit an enquiry
Make a booking
Purchase services
Contact customer support
Participate in competitions or promotions
Complete website forms
Submit social media lead forms
Interact with our website, advertisements or marketing campaigns

We may also collect Personal Information from third parties, including service providers, repair partners, marketing platforms and business partners where reasonably necessary to provide our services.

4. Why We Collect Personal Information

We collect Personal Information for purposes including:

Providing memberships and services
Scheduling and managing repairs
Processing payments
Customer support
Appointment management
Service delivery
Fraud prevention
Business administration
Marketing and promotional activities
Compliance with legal obligations
Improving our products and services

5. Lead Forms, Quote Requests & Marketing Enquiries

Assure may collect Personal Information when you submit a quote request, callback request, enquiry form, competition entry, social media lead form, advertisement lead form, website form or similar request for information. By submitting such forms, you consent to Assure contacting you by telephone, SMS, email or other electronic means regarding your enquiry, our products, services, membership options, promotions, offers and related communications. Where permitted by law, Assure may also use this information for marketing, customer service, business administration, fraud prevention and compliance purposes.

6. SMS, Telephone & Electronic Communications

Assure may use Personal Information collected through memberships, enquiries, callback requests, lead forms, promotions, competitions and customer interactions to contact you by telephone, SMS, email or other electronic means regarding:

Membership administration and account management
Appointments and scheduling
Service updates and repair information
Customer support
Payment and billing matters
Promotions, offers and marketing communications
Other communications reasonably related to our products and services

You may opt out of marketing communications at any time by contacting Assure or using the unsubscribe functionality provided in applicable communications. Opting out of marketing communications does not prevent Assure from sending service, account, payment, legal, security or administrative communications where reasonably necessary.

7. Disclosure of Personal Information

We may disclose Personal Information to:

Repair technicians and service providers
Contractors and subcontractors
Payment processors
Technology and software providers
Marketing and advertising providers
Professional advisers including lawyers, accountants and insurers
Government agencies, regulators or law enforcement authorities where required by law
Other parties where authorised or required by law

We do not sell Personal Information for monetary gain.

8. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools and similar technologies to:

Improve website functionality
Analyse website usage
Measure advertising performance
Personalise user experiences
Support marketing campaigns

You may manage cookie preferences through your browser settings, however disabling certain technologies may affect website functionality.

9. Overseas Disclosure

Assure may store, process or disclose Personal Information to service providers, contractors, affiliated entities and technology partners located within Australia or overseas where reasonably necessary to provide our services and operate our business. Where Personal Information is disclosed overseas, Assure will take reasonable steps to ensure such information is handled in accordance with applicable Australian privacy laws.

10. Data Retention

Assure retains Personal Information only for as long as reasonably necessary to:

Provide services
Maintain membership records
Process payments
Meet legal and regulatory obligations
Resolve disputes
Enforce contractual rights
Prevent fraud
Maintain business records

In addition to other legitimate business purposes, Assure may retain records of consent, enquiry submissions, communication preferences, SMS and email communication records, IP addresses, timestamps, website activity, marketing interactions and customer correspondence for compliance, customer service, fraud prevention, dispute resolution, legal purposes and record-keeping requirements. Where permitted by law, Assure may retain such information for as long as reasonably necessary to establish, exercise or defend legal claims.

11. Security of Personal Information

Assure takes reasonable steps to protect Personal Information from misuse, interference, loss, unauthorised access, modification and disclosure. While we implement appropriate safeguards, no system can guarantee absolute security.

12. Access & Correction

You may request access to Personal Information we hold about you and request correction of inaccurate, incomplete or outdated information. Requests should be submitted in writing to: info@assurescratchanddent.com.au We may require reasonable identification before processing requests.

13. Complaints

If you have concerns about how Assure handles your Personal Information, please contact us first. We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to this Policy

Assure may update this Privacy Policy from time to time. Any updated version will be published on our website and will take effect from the date of publication.

15. Contact Us

Assure Scratch & Dent Email: info@assurescratchanddent.com.au Website: www.assurescratchanddent.com.au By engaging with, submitting information to, or otherwise using Assure’s services, website, memberships, promotions or enquiry forms, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your Personal Information as described in this Policy.